Privacy Policy

Last updated: 3 December 2025

Who We Are

CamperBrain is a UK-based directory service for campervan conversion companies, operated at camperbrain.com. We are committed to protecting your privacy and handling your personal data responsibly.

For data protection enquiries, contact us at: privacy@camperbrain.com

What Data We Collect

Information You Provide

We collect information you voluntarily provide when using our services:

  • Contact form submissions: Name, email address, phone number (optional), and your message
  • Quote requests: Name, email, phone, location, project details, and preferences
  • Business claim requests: Name, email, job role, and company information
  • Newsletter sign-ups: Email address (if applicable)

Information Collected Automatically

When you visit our Website, we automatically collect certain information:

  • IP address and approximate location
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on site
  • Referral source (how you found us)
  • Click and scroll behaviour

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries: When you contact us, we use your details to reply
  • To forward leads: When you request quotes or contact companies, we share your details with relevant conversion companies
  • To improve our Website: We analyse usage data to enhance user experience
  • To send marketing: With your consent, we may send promotional emails
  • To prevent fraud: We use data to detect and prevent spam and abuse

Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you submit a form or sign up for marketing, you consent to us processing your data
  • Contract: Processing necessary to fulfil your enquiry or quote request
  • Legitimate interests: Improving our services, analysing website usage, and preventing fraud
  • Legal obligation: When required by law to retain or disclose data

Data Sharing

We may share your personal data with:

  • Conversion companies: When you submit an enquiry or quote request, your details are shared with relevant companies so they can respond
  • Service providers: Third parties who help us operate our Website (hosting, email services, analytics)
  • Legal authorities: If required by law or to protect our rights

We do not sell your personal data to third parties for marketing purposes.

Cookies

We use cookies and similar technologies for:

  • Essential functionality: Cookies necessary for the Website to work properly
  • Analytics: Google Analytics to understand how visitors use our site
  • Preferences: Remembering your settings and choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restrict processing: Request we limit how we use your data
  • Right to data portability: Request your data in a portable format
  • Right to object: Object to certain types of processing
  • Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at: privacy@camperbrain.com

We will respond to your request within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Lead enquiries: Retained for 3 years from submission
  • Contact form messages: Retained for 2 years
  • Analytics data: Retained for 26 months (Google Analytics default)
  • Marketing preferences: Until you unsubscribe

After the retention period, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (HTTPS)
  • Secure hosting with reputable providers
  • Access controls and authentication
  • Regular security reviews

International Transfers

Some of our service providers may be located outside the UK/EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with adequate data protection laws.

Children's Privacy

Our Website is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: